Brave New (Legal) World? (6 March 2011)
Towards the end of 2008 the American housing bubble – one which had been at its peak for the previous two years – burst, causing the value of real estate and their connected securities to plummet and for the economic shockwave to roar around the world many times over. Three years later, Britain is still reeling from the aftereffects of the disaster; after national intervention in failing banking organisations, it now turns to making some of the biggest changes in the economy that this country has seen since the Thatcher era.
Most of us will have read or heard about it on the news: the already-struggling NHS risks being decimated and privatised, the sizeable scaling-back of the country’s armed forces (including the dismantling of ships and aircraft that have either been recently built or were in the process of being built), VAT is at an increased rate and this week we are (again) greeted by record-high fuel prices. What you may not be aware of is that another vital commodity is on the chopping block: our access to justice.
The Law Society Gazette first reported in November that the government intends to cut up to £350 million from the £2bn a year Legal Aid budget by removing certain areas of law from the legal aid scheme. Citizen’s Advice Bureaus up and down the country are to close, too.
The response has been one of outrage: JusticeForAll, a coalition of community groups, charities and legal and advice agencies, spoke out against the cuts: that these reforms have a detrimental effect on vulnerable people, an uncertain effect on future litigation proceedings, a negative effect on diversity and equality and a potential violation of the European Convention on Human Rights. The Law Society, which represents solicitors and is heading its ‘Sound Off for Justice Campaign’, also challenges the reforms, saying that other European countries in similar economic situations recognize the need for everyone to have this access.
Despite the resistance and the debating, the reforms appear to be going ahead. What this could mean is that with the exception of where liberty and life are genuinely at risk, court funding in areas involving employment, welfare benefits, debt matters, tort claims, criminal injury applications, housing and (perhaps most disturbingly) children and family matters will cease completely; a potentially devastating outcome for some of the poorest and most vulnerable members of society.
The reforms are bad news for solicitors too: in a survey conducted by the Law Society, nearly 50% of all firms which handle legally-aided work risk closure should the reforms come into effect. Small firms run now face the tough choice of either dropping their legal aid work altogether or face being taken over by large Tesco Law-type franchises (another recent legal development, causing an exponential growth in the Legal-Business sector).
In the middle of this debate, which shows little sign of simmering down, the question remains currently unanswered: where will I go to get my legal advice? With firms either bolstering their fees to weather the economic storm, shutting down their offices because they can no longer afford to give legal advice on a free / no-win no-fee basis or merging with faceless legal corporate bodies, people are now looking online for help.
The Internet has become a great (and often free) storehouse of human knowledge, but much of that ‘knowledge’ is misconceived, poorly arranged, non-country specific, or just wrong. Legal advice is no exception here; it is either ad hoc, general opinion or often given in a subjective light, which to the lay person can be daunting. Without the context or the guidance, we run the risk of not knowing what is the correct answer or the best course of action.
A popular belief is that if the website is presented professionally and the information matches their own views, it must surely be the right answer. This is a potentially dangerous belief, but with the inevitable legal reforms looming in the distance, there is an increasing need for online legal advice to be regulated and adapted to provide the right kind of advice to whoever needs it here and now.
Short of law firms going completely online, this problem may remain unanswered.